JOB DESCRIPTION 
 
Job Title: Service Lead 
Grade: 4

Job Purpose 
Provide the daily managerial leadership for the service and be responsible for 
ensuring that standards of care are upheld at all times. 
 
Be highly visible and accessible to tenants/residents and their families and staff, ensuring all tenants/residents and their families have the opportunity to seek information, help and support, or to communicate problematic 
or celebratory issues. 
 
Support line manager to deliver high quality individual care within the constraints of the financial budget 
whilst maintaining patient safety at all times. 
 
Adopt a flexible approach to hours of duty in order to meet the needs of the service over a 24 hour 
period. 
 
Key Result Areas 
 
Professional 
· Provide day to day management of a team of staff working within the service. 
· Work closely with line manager to ensure the efficient and effective running of their areas of 
responsibility. 
· Deputise for line manager when asked to do so and, along with other members of the senior 
team, form part of the on call rota over 24/7. 
· Contribute to the ongoing development of patient-centred services. 
· Contribute to the successful attainment of national quality and safety objectives. 
· Provide specialist clinical advice and care within designated area responsibility. 
 
Patient Care 
· Take responsibility for the care provided to tenants/residents whilst on duty. 
· Ensure that care needs are assessed and programs of care are developed, implemented, 
evaluated and documented contemporaneously for caseload of tenants/residents. 
· Provide professional advice, guidance and support to team members so that they are able to 
assume responsibility to carry out their roles. 
· Ensure compliance with the safe storage and administration of drugs/medication in 
accordance with Coveberry policies. 
· Undertake and be proficient in the relevant clinical skills and be able to provide/undertake 
supervision/assessment of other members of the nursing team in their day to day working 
practices. 
· Promote high standards of individuals’ privacy and dignity, wishes and beliefs, involving them 
in shared decision making. 
· On a shift-by-shift basis, be responsible for minimising the risks of infections and for the 
implementation of the relevant Code of Practice for prevention and control of infection.  
 
Communication and Information 
· Be able to recognise the need for referral to statutory bodies (e.g. safeguarding, DoLS, MHA, 
MCA, etc) and ensure documentation is completed as necessary. 

· On identification of concerns, raise through the appropriate line management structures, if 
necessary, referring to the Coveberry “whistleblowing” procedures. 
· Report to line manager any issues regarding the clinical or attitudinal performance of staff members. 
· Maintain effective communication of patient care and other essential information with the 
internal/external members of the nursing and multi-disciplinary team. 
· Be able to communicate difficult, sometimes complex and emotive information e.g. breaking 
bad news etc. effectively and, when appropriate, support and coach junior staff in doing the 
same. 
· Communicate effectively via verbal, written and electronic routes and maintain robust 
processes to ensure the cascade of information to the team and the engagement of team 
members with plans and objectives. 
· Ensure accurate and legible record keeping in accordance with local policies and sphere of 
    responsibility. 
· Act as chair for meetings as appropriate. 
 
Supervisory and Management Responsibilities 
· Take charge of ward/unit on a daily basis when on duty. 
· Be part of the senior team on-call rota. 
· Assist line manager in the cascade of information and key information and key messages to 
the team in a timely manner. 
· Encourage and promote engagement in high standard of quality (tissue viability, etc). 
· Adhere to the Coveberry complaints and concerns procedures with regard to written and verbal 
complaints, and escalating cases to line manager or higher when required. Where necessary, 
develop remedial action plans and evidence the implementation of these. 
· Allocate workload and, where appropriate, delegate responsibilities amongst the team. 
· Working with line manager, be responsible for the effective use of rostering to ensure 
optimum skill mix for the acuity/dependency of tenants/residents. This includes being responsible for 
the management and staff changes to cover shift out of hours. 
· Be accountable for the monitoring and initial management of sickness absence and return to 
work interviews for nursing team, in accordance with sickness absence management policy. 
· Assist the line manager to maintain efficient provision of resources such as clinical equipment 
and budget. 
· Address poor performance and standards of poor attitude and behaviour in a support approach 
and, where necessary, initiate ad-hoc meetings for staff to discuss performance. Matters to 
be escalated to line manager when necessary. 
· Ensure all staff in their area, work to the Professional Code of Conduct and/or Coveberry standards. 
· Ensure all Annual Development Reviews (ADRs) and Personal Development Plans are 
completed annually for staff within reporting chain. 
· Manage a caseload of staff clinical supervisions, undertaken and maintained 1-2 monthly or 
as directed by the line manager. 
· When on duty, have responsibility for health and safety within sphere of responsibility (e.g. 
fire, COSHH, violence and aggression, Mental Capacity Act etc.), leading by example and 
ensuring the working culture of the team is conducive to good health, safety and security 
practices. 
· Report all accidents and/or untoward incidences as per Coveberryclinical risk Datix system to 
follow management procedure. 
· Contribute to the security of the working environment. 
· Ensure the safe handling and storage of tenants/residents’ valuables and property. 
· Ensure systems are in place to ensure specialist clinical equipment is checked as needed. 
· Assist line manager to maintain efficient control of the nursing budget. 
· Act as a positive role model for all nursing staff and be proactive in embracing change as and 
when required. 
· As appropriate, undertake a range of clinical and non-clinical investigations. 
· Develop action plans following audits, investigations, inspections and care reviews. 
· Be involved in developing and actioning of audit schedule as necessary. 
· As appropriate, be involved in medication management systems including liaison with 
Pharmacy. 
· Review and write local protocol as required. 
 
Health, Safety and Safeguarding 
· Under the Health and Safety at Work Act 1974, as an employee, you must take reasonable 
care for the health and safety of yourself and other persons who may be affected by our acts 

or omissions at work.  The Act also states that you must not intentionally or recklessly 
interfere with or misuse anything provided in the interest of health, safety and welfare. 
· All members of staff have a duty to safeguard and promote the welfare of vulnerable adults, 
children and young people in all relevant areas of their work.  This will include timely 
attendance at relevant training events compliant with the Company’s Safeguarding 
Procedures. 
· All members of staff have a contractual obligation to complete all statutory and mandatory 
training, whether it be delivered face-to-face or via e-learning, deemed relevant to their role. 
 
Equality and Diversity 
· Carry out duties and responsibilities with regard to the Coveberry Group Equality and 
Diversity and Dignity at Work Policies, treating everyone with dignity and respect, valuing and 
respecting tenants/residents and staff as individuals and be committed to equality of opportunity for 
all. 
 
Mental Health Act 
· Comply with the Mental Health Act related to job role and service requirements. 
 
General 
· Adopt a professional approach to tenant/resident care at all times. 
· Be required to develop and maintain good working relationships with colleagues, visitors, 
carers, members of the multi-disciplinary care team and senior professional and managerial 
staff. 
· Conform at all times to the Policies and Procedures of the Company, with particular regard to 
confidentiality, financial and administrative responsibilities and prevention of healthcare-
associated infection (HCAI); this includes a requirement for rigorous and consistent 
compliance with policies for hand hygiene, use of personal protective equipment and safe 
disposals of sharps (where deemed relevant to the role). 
· Maintain and support all quality initiatives and objectives introduced into the organisation. 
· To be familiar and comply with the service Business Continuity Plan in case of an emergency. 
· Take personal responsibility for ensuring that The Coveberry Group resources are used 
efficiently and with minimum wastage 
· Have access to a wide range of confidential information about tenants/residents, staff and The 
Coveberry Group which must not be divulged to any unauthorised person in any 
circumstances at any time in accordance with the Company’s policies and procedures in 
accordance with Information Governance and the Data Protection Act 2018 and General Data 
Protection Regulations (GDPR). 
 
This job description is not intended to be exhaustive and it is likely that duties may be altered from 
time to time in the light of changing circumstances 
 
You will be expected to actively participate in annual appraisals and set objectives in conjunction with 
your manager.  Performance will be monitored against set objectives.